Customers have a wide variety of communication options available to them for initiating a business transaction with a transport company. Increasingly, phone and fax are being superseded by communication over the Internet. Details regarding a contract are often sent by e-mail. The use of Internet marketplaces such as freight exchange sites is growing rapidly.
Modern means of communication are extremely easy to use for genuine users, but they are increasingly offering offenders a variety of ways of establishing seemingly bona fide business contacts while disguising their true identity. The opportunities for crime that result from this open up a a wealth of risks for the customer.
This means that the customer must choose the transport company they use with all the due diligence required of a businessman, irrespective of the channel of communication used.